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Frequently Asked Questions
Shipping & Delivery
We currently ship to addresses within the UK only.
We offer a flat-rate standard shipping fee of £4.95 on all orders.
Please allow 2-4 business days for us to process and pack your order. Once it's shipped, our standard delivery time is an additional 2-4 business days.
Returns & Refunds
We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You can begin your return by using our self-serve returns portal or by emailing us at info@three1seven.com.
Submit a return request
Click the profile icon in the store's menu, or go to the account page, and then request a return.
Sign in to your account:
In the "Email" field, enter your email address, and then click "Continue".
In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
Go back to the online store, and then enter a six-digit verification code.
Click "Request return" for the order that you want to submit the return for.
If your order has more than one item, then select the items that you want to return.
Select a return reason and add a note for the store.
Click "Request return".
Customers are responsible for paying the shipping costs to return an item.
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process the refund. If more than 15 business days have passed since we approved your return, please contact us at info@three1seven.com
Orders & Payment
Size guide is garment measurements, include ease for comfort and body measurements.
Sizing is intended for relaxed sleepwear.
Recommend choosing the next size up if you like extra roomy sleepwear.
Link to Size Guide
We process orders quickly, but we will do our best to help. If you need to make a change or cancel your order, please contact us within 2 hours of placing it. We cannot guarantee any changes after this time.
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.
Yes! Our store is powered by Shopify and is fully PCI compliant, meaning your payment information is always kept secure and encrypted.
Contact Us
How can I get in touch? The best way to reach us is by filling out the below form or by emailing us directly at info@three1seven.com. We'll get back to you as soon as we can!